Policies

Shipping
In-stock items are shipped within two business days. Shipping time is based on your shipping selection. International orders are shipped via Global Priority Mail. Delivery times vary depending on destination, but please estimate between 2-5 weeks for delivery of orders outside the US. International Customers are responsible for any customs charges accompanying an order.

Customer Service
To place an order or for questions about previously placed orders, or for questions about delivery status or tracking, contact Tanya at The Enchanted World Distribution Co. from 9 AM-5 PM Pacific time Monday-Friday at 1-800-308-3578.

Return Policy
The Enchanted World only carries select products that have been created personally by Amy and monte, with their love and light put into each and every one of them. Therefore, your satisfaction in our products is important to us... We know that sometimes it is necessary to exchange or return an item. Please read our return policy and follow the simple directions below.
We can accept returns of merchandise under the following conditions:

• All returns must be in new, unopened and unused condition. Items received in this condition will receive 100% of the purchase price of the item, minus any shipping and handling charges.
• If the merchandise is returned used, which can also include damaged packaging, there will be a “restocking fee” equal to 15% of the selling price of the merchandise returned.
• Refunds do not include shipping and handling costs.
• Refunds can only be credited to the card used at the time of purchase. We cannot accept damaged merchandise under any circumstance—unless damaged during shipping.
• Sale items are non-returnable

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